Terms of service
These terms apply when a Shopify merchant (“you”) installs and uses 0rto, provided by Himalayan Iris, LLC (“we”, “us”). By installing 0rto you agree to them. Shopify’s own terms for apps also apply.
What 0rto does
0rto adds a cash on delivery order form, offers, order confirmation and protection against fake orders and returned parcels to your Shopify store. Orders are created in your Shopify store; you fulfil them, deal with your customers and decide which orders to ship.
Plans and billing
- Plans are billed every 30 days through Shopify, in USD, and appear on your Shopify invoice. Prices are shown in the app before you approve them in Shopify.
- Wallet top-ups pay for messages 0rto sends for you (for example WhatsApp codes and reminders). They are one-time charges through Shopify. Credit is used only for messages sent; codes that fail to send are refunded to the wallet.
- Discount codes from us apply as described when you enter them, and only through Shopify billing.
- You can change plans at any time; Shopify works out the difference. Uninstalling stops the plan. Charges already made are not refunded except where Shopify’s rules or the law require it. Unused wallet credit is not paid out.
- 0rto never handles your customers’ payments. Prepaid orders and advances go through your Shopify checkout.
Your responsibilities
- Use 0rto lawfully, including the laws on customer data, consent for messages, advertising and consumer protection that apply to your store.
- Tell your customers about the data 0rto collects for you (your store’s privacy policy can link to ours), and show a cookie banner where the law asks for one.
- Keep the settings you choose (order limits, blocks, codes, messages) right for your store. Decisions to cancel, hold or ship an order are yours.
- Don’t use 0rto to send spam, to collect data you aren’t allowed to, or to attack, copy or overload the service.
Risk scores and warnings
0rto’s risk scores, address checks and return warnings (“0rto’s Brain”) are estimates from past orders and public address data. They help you decide but can be wrong: a real customer can be flagged and a fake order can pass. We don’t promise any level of returns, delivery or sales.
Messages and third parties
WhatsApp, Telegram, email, ad platforms and Google Sheets are run by other companies. When you turn them on, their terms also apply, and we can’t control their delivery or availability.
Availability and changes
We work to keep 0rto running at all times and back up its data, but the service is provided “as is” and may sometimes be unavailable. If the order form can’t reach us, your store falls back to Shopify’s own buttons. We may improve or change features; if a change takes away something you pay for, we tell you in the app first.
Suspension
We may pause 0rto for a store that breaks these terms, harms other stores or customers, or doesn’t pay. When paused, the app shows why and the order form takes no orders. Write to us and we’ll look at it quickly.
Liability
As far as the law allows, we aren’t liable for lost profits, lost orders, returned parcels, courier costs or other indirect losses, and our total liability is limited to what you paid for 0rto in the three months before the claim.
Your data
Your store’s data stays yours. How we handle it is in the privacy policy. When you uninstall, Shopify asks us to delete your store’s data and we do; billing records are kept as accounting law requires.
Changes to these terms
If we change these terms we update the date above, and tell you in the app about important changes. Using 0rto after a change means you accept it.
Contact
Himalayan Iris, LLC
131 Continental Dr, Suite 305, Newark, Delaware 19713, USA
support@0rto.com